Support

We usually reply within a couple of days.

Get help or report a problem

The fastest route is the app itself: Account → Contact us sends your message straight to us, attached to your account so we can help without back-and-forth.

You can also email admin@rahalabsllc.com.

Get your mosque on Muttasil

If your mosque isn't listed yet, request it from inside the app (Account → Request a mosque) with the mosque's name and address, or email us the details. Mosque administrations that want to manage their own listing — publish iqamah times, events and announcements — should mention that in the request and we'll set up administrator access.

Put the wall display on your masjid’s TV

Administrators find their mosque’s display link under Mosque Settings → Display in the app — a short one, muttasil.web.app/tv/ plus the mosque’s initials and ZIP (for example icm45040), that is easy to type on a remote; muttasil.web.app/tv/45040 with just the ZIP lists the mosques there to tap. Open that link in the TV’s browser (or a TV stick, tablet or old phone), tap once for full screen, and leave it running. It stays live: any time you change from your phone shows up within seconds. The same display is built into the app under the TV icon on your mosque’s page.

Delete your account

From inside the app: Account → Delete my account (administrators: Mosque Settings → Delete my account). This permanently removes your account, follows, preferences, pins, reminders and device tokens, as described in the privacy policy.

Can't open the app, or no longer have the device? Email admin@rahalabsllc.com from the address on the account with the subject Delete my Muttasil account. Content a mosque administration published to its community (schedules, events, announcements) belongs to the mosque and remains.

Directory data sources

Mosque listings in Muttasil come from participating mosque administrators and from open map data made available under the Community Data License Agreement – Permissive, Version 2.0. A listing does not mean the mosque participates in Muttasil or endorses it; to correct or claim a listing, see Get your mosque on Muttasil.

Managing your account